An article today in BusinessWeek, Indian BPOs Don’t Fear US Recession, reports:
A study conducted this year by Nasscom and research firm Everest estimates “conservatively” that between 2008 and 2012, the industry will see a compounded annual growth rate (CAGR) of 28-30%. But it believes this could go up to as high as 45-50 % if supply constraints are eased.
Nasscom is the trade body and chamber of commerce of the IT-BPO industry in India, so the statistics above report specifically on Indian providers. Howevever, these growth rates suggest strong opportunities for other offshore destinations as well, for instance, China, the Phillipines, Eastern Europe, Central America, and of course, Vietnam (where we’re based), who may be able to capitalize on the appreciating Rupee and wage inflation.
Of further interest to us in the article:
Within India, the focus is moving to smaller towns. Nasscom would like to create a new layer in the educational sector to help BPOs. “We can’t keep doing training in-house. We need independent schools to teach the kind of things BPOs need,” says [Nasscom President Som] Mittal.
Anticipating aggressive growth in the coming year, we’re starting to explore similar proposals in Vietnam with peer companies and nearby universities. We’ll report on this possible endeavor as information becomes available.
