Transcend People Limited | Inside Outsourcing

TPL is back from Boston; the IRCE was an invaluable opportunity to meet with our clients, make new connections and of course, catch a Red Sox game at Fenway Park. (We were lucky enough to see the Sox win 6-1 against the Marlins, in their 500th straight sellout game at Fenway!)

At the IRCE, we encountered a wide spectrum of vendors, from companies who were still considering outsourcing their business processes, to more experienced companies who were exploring additional outsourcing opportunities.

Some of our biggest clients use additional outsourcing providers along with TPL; it’s a strategic approach, akin to diversifying your portfolio or avoiding putting all your eggs in one basket. PC World recently published an article on outsourcing to multiple providers at once, citing U.S.-based Hanover Insurance as an example.

As companies grow savvier about outsourcing, they’re choosing to parcel out their work based on the specialties of different providers. Hanover Insurance outsources to no less than 3 countries: India for mainframe work, Canada for research and development, and China for both application interface design and its ability to quickly scale the number of workers for a given project.

Companies are now transitioning from evaluating what areas they can outsource to looking at which outsourcing providers would best suit their needs. This trend indicates a shift from viewing outsourcing providers as mere cost-cutting measures. Now, outsourcing providers are being considered for their potential as long-term partners with specific areas of expertise. We find this interesting because TPL has made “focusing on what you do best” a core part of its business philosophy from day one. By choosing to concentrate on data entry services, TPL can confidently offer our clients world-class expertise and service (but don’t take our word for it; our clients have plenty to say.)