Transcend People Limited | Inside Outsourcing

We’re back in Vietnam after a great trip to Chicago for the IRCE trade show (see previous entry below). We spent a day exploring the city, a day setting up, and 3 days on the floor talking to IRCE attendees about our BPO solutions.

On the floor, we met representatives from all types of internet retailers: start-up to established, B2B to B2C, family-run to public corporations – selling a vast array of products, from nail salon supplies, sports equipment, glass tiles, shoes, military uniforms, and so much more!

The IRCE 2008 Exhibit Hall Floor

This being our first trade show, it was really interesting to see the diversity of businesses represented and their range in openness to BPO. Many of the attendees we talked to seemed thoroughly interested in what we offer: BPO solutions that save their businesses time and money and unload repetitive processes and management burden. Others were already outsourcing: mostly to India and a couple to Eastern Europe and South America.

Others weren’t so convinced: common objections included: “We’re too small” or “We prefer to do it all in-house.” Of course, we know that outsourcing can be a foreign concept to many (no pun intended!) and we’ve got firm rebuttals for all these objections which we’ll get into in another entry.

Overall, the show was a great success for us, bringing in over 100 new leads. Since last Thursday, we’ve been following up on our strongest leads and have already been given sample projects to work on for review by prospective clients. It’s exciting, indeed. More to come on these developments in the future.